Frequently Asked Questions

When is check in time for overnight shelter guests?

First time shelter guests can come 24 hours a day. However, once established, guests that are staying with us for the night are required to check in by 7:00pm.

Do guests have to leave during the day?

What hours are services available?

Daily Meal Times: 6:30am, 12:00pm (1:00pm on Sunday), and 5:00pm (Dining Hall/Bridge Building at 3075 Veda Street).
Friday Food Give-A-Way: Fridays, 8:00-10:00am or until food runs out (3075 Veda Street)/
Chapel: 6:00pm daily (Dining Hall/Bridge Building at 3075 Veda Street).
Resource Center: Monday-Friday, 7:30am-4:00pm (closed 12-1pm – 3100 S. Market Street).
Day Resource Center: Monday-Friday, 8:00am-4:00pm (Dining Hall/Bridge Building at 3075 Veda Street).
HOPE Clinic: Tuesdays & Thursdays, 8:00am-5:00pm
Clothing/Distribution Center Drop-Off: Monday-Friday, 8:00am-4:00pm (3050 Veda Street)
Hours to Shop at the Clothing/Distribution Center: M,T,W,F – 8:00 am to 2:00 pm – a voucher is required to “shop” for clothing or other items. Vouchers must be obtained at the Resource Center between 8:00 am and 12:00 pm.

How does someone apply to the Drug & Alcohol Recovery Program?

Applications are available online at www.gnrm.org or by calling (530) 242-5920. Applicants are interviewed and evaluated for the program and are not required to have a faith-based background. The programs allows for 40 men and 36 women.

What Mission services dealing with homelessness, poverty, and addiction are available to the community?

In addition to our onsite services, we offer facility tours, informational resources outreach training, meal ticket cards, referrals to other local agencies, property clean-up, presenters available to speak to your local church, business, or community group, and a 24-hour phone line to call with questions (530) 242-5920.

Do you have to be homeless to use the services at the Mission?

No. We have many community members that utilize the services at the Mission including our distribution center, medical services, and food services that do not stay with us at night. The Mission offers these services as a preventative measure to help keep people in their homes longer.

What services are available to someone in need?

The Mission offers a variety of services on-site, including food, shelter, clothing, medical and dental care, recovery programs, work search, money savings program, job training center, holiday food assistance, laundry services, showers, and referrals to other agencies in the community.

Does the Mission accept funding for AB109 or give special priority to these individuals?

No. The Mission does not accept government funding to reserve special beds for any segment of population. AB109 is an early release initiative for qualifying incarcerated individuals to return to their last community of residence.

Does the presence and activities of the Mission encourage or cause the increase of transient homeless?

No, that is a common misconception. The annual homeless survey shows that the majority of those experiencing homelessness in our community are actually from our community. The Mission actively works to deter homelessness through restorative programs that help individuals break the cycle of poverty, assisting many people in securing permanent housing and employment, and offering real pathways to stability and hope.

Does the Mission hand out sleeping bags, tents, and blankets to encampment the homeless population?

No. The Mission does not hand out any blankets, tents, or sleeping bags. We gratefully accept donations of sheets, blankets, towels, and more to utilize nightly for our shelter guests. Last year we provided over 72,000 nights of shelter.

Is the Mission safe?

The Mission runs screenings for sex offenders to ensure the safety of the children. Negative incidents in relation to the guest population are relatively low, with many of the incidents being medically based.

How long can someone stay at the Mission?

Our goal is to help our guests break the cycle of homelessness. As long as we see that individuals are taking proactive steps toward this goal, they are welcome to stay at the Mission on a night-by-night basis. While staying in the shelter, guests have the opportunity to participate in supportive programs such as the Money Savings Program—designed for those who are employed and required to save a portion of their income—the Work Search Program for individuals actively seeking employment, and the Social Security Disability Program. These programs provide additional benefits, including a dedicated assigned bed, access to laundry services, and eligibility for locker rentals, all of which support stability and progress on their journey forward.

Are there any exclusions for someone staying at the Mission?

The only exceptions we have are for minors without a parent or guardian and registered sex offenders. However, for the safety and consideration of other guests and staff, guests may be asked to leave if they exhibit inappropriate behavior.

Does the Mission discriminate based on religion?

While we are a faith-based organization, our services are available to anyone in need regardless of their religious affiliation.

How do you handle medications?

All guests are required to turn in their medications upon arrival. This policy is in place for several important reasons, including the prevention of theft and the risk of improper use. To ensure that guests still have access to what they need, we provide multiple designated times throughout the day for medication distribution.

Who can we contact if we have someone in need?

The Mission has someone available 24 hours a day, 365 days a year.
You can contact (530) 242-5920 during business hours or (530) 241-5754 for the 24-hours a day.

How can I help at the Mission?

99% of the services at the Mission are made possible by our incredible community volunteers—and there are so many meaningful ways to get involved! Sign up today to volunteer at gnrm.org/apply-to-volunteer. If you’d like to support us financially, you can give online at gnrm.org/donate or drop off a donation at 2842 S. Market Street. Your support and contribution makes a difference in the lives of so many.